After a successful tenure as Chief Executive Officer of Absa Bank, Mumba Kenneth Kalifungwa has bid farewell to the institution, paving the way for his new role as CEO of Stanbic Bank Uganda.
Kalifungwa’s leadership at Absa Bank was marked by transformational growth, improved employee and customer experience, and a passion for people that inspired his team.
A Legacy of Growth and Improvement
During Kalifungwa’s tenure, Absa Bank experienced significant growth, with employee and customer experience scores consistently improving year-on-year. This achievement is a testament to Kalifungwa’s leadership style, which emphasized empathy, active listening, and a willingness to address even the smallest concerns. As a result, Absa Bank’s customer satisfaction ratings soared, with a remarkable 25% increase in customer loyalty.
A People-Centric Approach
Kalifungwa’s passion for people was a hallmark of his leadership at Absa Bank. He led with heart, treating every client complaint and colleague’s feedback with equal importance. This approach fostered a positive work culture, resulting in a 30% increase in employee engagement and a significant reduction in staff turnover.
What Stanbic Bank Uganda Can Expect
As Kalifungwa takes the reins at Stanbic Bank Uganda, the institution can expect a similar transformational approach.
With his rich experience in the banking sector and proven track record of growth and improvement, Kalifungwa is poised to drive Stanbic Bank Uganda to new heights.
His people-centric approach will likely focus on enhancing customer experience, improving employee engagement, and driving business growth through innovative solutions.
Mumba Kenneth Kalifungwa’s legacy at Absa Bank is a testament to his exceptional leadership and people skills.
As he begins his new role at Stanbic Bank Uganda, the institution can expect a similar transformational approach, driven by a passion for people and a commitment to growth and improvement.
With Kalifungwa at the helm, Stanbic Bank Uganda is poised for a bright future.